FR
Claims

Claims

Please select the product on which you would like to submit a claim.

Life Insurance

Protection if you have lost a family member.

Disability Insurance

Protection if you are unable to work due to illness or injury.

Millennium Asset Protection

Protection in the event of a total loss.

Follow these steps to ensure the claim is handled in an efficient and effective manner. We must be contacted within 60 days of the date of loss and before any settlement is reached with the primary insurer.

  1. Call us at 1-800-381-2580 to initiate a claim. Once eligibility has been verified, we will provide a claim form to fill out. The completed claim form, along with copies of all required documents can be emailed to MAPclaims@firstcanadian.ca.
  2. Once we have received the claim form and all required documentation, we will assess the claim. The claim will not be processed or paid until the policyholder has received all amounts from the primary insurance policy, other coverages that are valid and collectible, and any other recoverable or refundable amounts.
  3. Once reviewed, we will email the policyholder a detailed explanation of the outcome, including the amount we will pay for authorized claims.
  4. The policyholder will receive a $500 loyalty credit to be used towards a replacement vehicle at the original selling dealership. That loyalty credit must be used within 90 days of the date of loss.
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Critical Illness Insurance

Protection if you are diagnosed with a critical illness.

Involuntary Unemployment

Protection if you have lost your job

To initiate an Involuntary Unemployment claim, please contact our claims department directly by calling 780.410.4540, or by emailing insclaims@firstcanadian.ca.

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Vehicle Return Coverage

Protection if you change your mind about your vehicle.

To initiate a Vehicle Return claim, please contact our claims department directly by calling 780.410.4540, or by emailing insclaims@firstcanadian.ca.

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Mechanical Breakdown - Auto

Protection if your vehicle has an unexpected breakdown.

  1. Return your vehicle to your selling dealer or local repair centre.
  2. Present the dealer/repair centre a copy of your Mechanical Breakdown Insurance Policy/Vehicle Service Contract.
  3. You will have to authorize the diagnosis to determine the failure.
  4. Have your dealer/repair centre contact our office at 780.410.4546 or at mechanicalclaim@firstcanadian.ca once the failure has been determined with a parts and labour estimate prior to making repairs.
  5. Our Mechanical Claims Administrators will inform the dealer/repair centre of the claim coverage upon review of the claim submitted in Step 4 based on the failure and coverage.

If you have any questions about the form or its application, please call our Mechanical Claim Department at 780.410.4546 or email at mechanicalclaim@firstcanadian.ca.

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Mechanical Breakdown – RV

Protection if your vehicle has an unexpected breakdown.

  1. Return your vehicle to your selling dealer or local repair centre.
  2. Present the dealer/repair centre a copy of your Mechanical Breakdown Insurance Policy/Vehicle Service Contract.
  3. You will have to authorize the diagnosis to determine the failure.
  4. Have your dealer/repair centre contact our office at 780.410.4546 or at rvclaims@firstcanadian.ca once the failure has been determined with a parts and labour estimate prior to making repairs.
  5. Our Mechanical Claims Administrators will inform the dealer/repair centre of the claim coverage upon review of the claim submitted in Step 4 based on the failure and coverage.

If you have any questions about the form or its application, please call our Mechanical Claim Department at 780.410.4546 or email at rvclaims@firstcanadian.ca.

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Platinum Shield Protection Auto

Protection if your treated vehicle's appearance has been damaged due to environmental conditions.

Platinum Shield Protection RV

Protection if your treated RV’s appearance has been damaged due to environmental conditions.

Platinum Security Protection

Protection if your vehicle has been stolen.

Platinum Key & Remote Protection

Protection if your keys or remotes have been damaged or lost.

Platinum Tire & Rim Protection

Protection if your tire is punctured, or rim damaged due to a road hazard.

Glass Service

Protection if your front windshield becomes chipped or cracked, or if exterior lights become damaged, due to a road hazard.

AutoGuard

Protection if your vehicle has a dent or ding, or your upholstery needs a cut, tear, or burn repaired.

RV Armour

Protection and maintenance services designed to take the headache out of paying for common types of damage to recreational vehicles.

Replacement Insurance

Protection against depreciation in the event of a total loss.

To initiate a Replacement Insurance claim, please contact our claims department directly by calling 1 800.381.2580 or by emailing replaceclaim@firstcanadian.ca as soon as you become aware of a loss.

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