Claims

Follow these steps to ensure the claim is handled in an efficient and effective manner. We must be contacted within 60 days of the date of loss and before any settlement is reached with the primary insurer.

1. Call us at 1-800-381-2580 to initiate a claim. Once eligibility has been verified, we will provide a claim form to fill out. The completed claim form, along with copies of all required documents can be emailed to MAPclaims@firstcanadian.ca.
2. Once we have received the claim form and all required documentation, we will assess the claim. The claim will not be processed or paid until the policyholder has received all amounts from the primary insurance policy, other coverages that are valid and collectible, and any other recoverable or refundable amounts.
3. Once reviewed, we will email the policyholder a detailed explanation of the outcome, including the amount we will pay for authorized claims.
4. The policyholder will receive a $500 loyalty credit to be used towards a replacement vehicle at the original selling dealership. That loyalty credit must be used within 90 days of the date of loss.

To initiate an Involuntary Unemployment claim, please contact our claims department directly by calling 780.410.4540, or by emailing insclaims@firstcanadian.ca.

To initiate a Vehicle Return claim, please contact our claims department directly by calling 780.410.4540, or by emailing insclaims@firstcanadian.ca.