Claims

Claims

Please select the product on which you would like to submit a claim.

Life Insurance

Protection if you have lost a family member.

Disability Insurance

Protection if you are unable to work due to illness or injury.

Millennium Asset Protection

Protection in the event of a total loss.

Use the following steps to ensure that the claim is handled in an efficient and effective manner.

  1. MIC must be notified within 60 days of the date the primary insurance deemed the vehicle to be a total loss.
  2. The dealership must submit a completed claim form to MIC via fax to 1.800.304.4031 or email it to MAPclaims@firstcanadian.ca.
    1. Ensure that all the policyholders' personal information is up to date and entered correctly.
    2. Ensure that the amount financed is entered correctly and accurately. The amount financed is calculated on the MAP policy as follows:
      1. price of vehicle;
      2. plus additional parts and accessories installed on the Vehicle;
      3. plus freight & PDI;
      4. plus cost of extended warranties;
      5. plus additional insurance or other refundable coverage;
      6. plus doc fees and registration fees;
      7. less the Applicant’s down payment;
      8. less the value allocated to any trade-in;
    3. A detailed explanation of the total loss including date and description of the incident.
    4. Review the eligibility/ineligibility of commercial vehicles described in section 5.2 (f) and (g) with the policyholder and verify that the vehicle has not been used for any of the purposes indicated in this section; which would make the vehicle ineligible (unless the use of the Vehicle falls within the definition of Light Commercial Use and the option was selected on the Application Page).
  3. Copies of the following documents are required in order for the claim to be processed and the claim amount to be determined:
    1. the Millennium Asset Protection certificate,
    2. the bill of sale for the original purchase of the vehicle,
    3. the finance contract from the secured lender,
    4. any documents that establish the date and cause of the total loss (including, but not limited to, any police reports),
    5. proof of payment from the primary insurance company for the Total Loss,
    6. document from the secured lender of the outstanding amount as of the Total Loss date,
    7. any other documents reasonably requested by the dealer or Millennium that will help the claim be adjudicated.
  4. The policyholder is required to sign the claim form indicating that all required documentation has been provided and is accurate, and that the vehicle does indeed meet all eligibility requirements set forth on the MAP policy.
  5. Once the claim form and all required documentation have been received MIC will assess the claim. MIC will not process and pay a claim until the policyholder has received all amounts from any insurance, including the Primary Insurance Policy, or other indemnity that is valid and collectible, and from any other recoverable or refundable source.
  6. If approved, MIC will forward the dealership a completed claim calculation form which will detail the amount to be paid by MIC.
  7. $500 Loyalty Credit must be used within 90 days of the deemed total loss date according to the customer’s Primary Insurance Policy. To qualify, replacement vehicle purchase must be made at the dealership where the original MAP policy was issued. To receive re-imbursement, the dealer will be required to submit a copy of the signed Bill of Sale for the new vehicle showing the $500 credit has been applied.
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Involuntary Unemployment

Protection if you have lost your job.

To initiate an Involuntary Unemployment claim, please contact our claims department directly by calling 780.410.4540, or by emailing insclaims@firstcanadian.ca.

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Vehicle Return Coverage

Protection if you change your mind about your vehicle.

To initiate a Vehicle Return claim, please contact our claims department directly by calling 780.410.4540, or by emailing insclaims@firstcanadian.ca.

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Mechanical Breakdown

Protection if your vehicle has an unexpected breakdown.

  1. Return your vehicle to your selling dealer or local repair centre.
  2. Present the dealer/repair centre a copy of your Mechanical Breakdown Insurance Policy/Vehicle Service Contract.
  3. You will have to authorize the diagnosis to determine the failure.
  4. Have your dealer/repair centre contact our office at 780.410.4546 or at mechanicalclaim@firstcanadian.ca once the failure has been determined with a parts and labour estimate prior to making repairs.
  5. Our Mechanical Claims Administrators will inform the dealer/repair centre of the claim coverage upon review of the claim submitted in Step 4 based on the failure and coverage.

If you have any questions about the form or its application, please call our Mechanical Claim Department at 780.410.4546 or email at mechanicalclaim@firstcanadian.ca.

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Platinum Shield Protection Auto

Protection if your treated vehicle's appearance has been damaged due to environmental conditions.

  1. Return your vehicle to your selling dealer.
  2. Present the dealer with a copy of your Platinum Shield Protection Certificate.
  3. Present the dealer with a copy of the Platinum Shield Protection claim form.
  4. The dealer will be required to supply a parts and labour estimate as well as pictures of the affected area being claimed for.
  5. In the event of a rust or surface rust claim with a Corrosion Control Module installed, we will require a picture of the module and images showing how the three wires are fastened to the vehicle for the installation.
  6. Pictures, claim form, and estimate are to be submitted to FCPP at chemicalclaim@firstcanadian.ca for review.
  7. FCPP will inform the dealer of claim status upon review of claim submitted.

If you have any questions about the form or its application, please call our Chemical Claim Department at 780.410.4517 or email at chemicalclaim@firstcanadian.ca.

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Platinum Shield Protection RV

Protection if your treated RV’s appearance has been damaged due to environmental conditions.

  1. Return your vehicle to your selling dealer or local repair centre.
  2. Present the dealer/repair centre a copy of your Mechanical Breakdown Insurance Policy.
  3. You will have to authorize the diagnosis to determine the failure.
  4. Have your dealer/repair centre contact our office at 780.417.5487 or at rvclaim@firstcanadian.ca, once the failure has been determined with a parts and labour estimate prior to making repairs.
  5. Millennium Insurance Corporation will inform the dealer/repair centre of the claim coverage upon review of the claim submitted in Step 4 based on the failure and coverage.

If you have any questions about the form or its application, please call our RV Claim Department at 780.417.5487 or email at rvclaim@firstcanadian.ca.

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Platinum Security Protection

Protection if your vehicle has been stolen.

Platinum Key & Remote Protection

Protection if your keys or remotes have been damaged or lost.

  1. Return the vehicle to your selling dealer or licensed repair facility.
  2. Present the dealer/repair facility with a copy of your Key and Remote Agreement.
  3. Present the dealer/repair facility with a copy of the claim form.
  4. Complete the “Details of claim” section and sign the claim form.
  5. The dealer/repair facility will be required to supply a parts and labour estimate.
  6. The dealer/repair facility will be required to take pictures of the damaged key/remote (if available).
  7. Pictures and the completed claim form are to be sent to DGS at keyclaim@firstcanadian.ca for review.
  8. Once authorized and work completed, the dealer/repair facility to submit signed copy of repair order for payment.

Maximum aggregate limit is $1000.00 including taxes.

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Platinum Tire & Rim Protection

Protection if your tire is punctured, or rim damaged due to a road hazard.

Tire or Rim Replacement

  1. Return the vehicle to your selling dealer or local repair centre.
  2. Present the dealer/repair centre a copy of your Tire & Rim certificate.
  3. Present the dealer a copy of the PTRP claim form.
  4. Complete the “Details of Incident” section and sign the claim form.
  5. The dealer/repair centre will be required to supply a parts and labour estimate for tire or rim replacement.
  6. The dealer/repair centre will be required to take pictures of the punctured tire or rim damage.
  7. Pictures and claim form are to be sent to FCPP at tireclaim@firstcanadian.ca for review.
  8. FCPP will inform the dealer/repair centre of claim status upon review of claim submitted.
  9. Once authorized and work completed, the dealer/repair centre to submit signed copy of repair order along with a copy of the invoice showing their cost to purchase the tire or rim, for payment.

Replacements must be pre-authorized, failure to do so will result in non-reimbursement.

If you have any questions about the form or its application, please call our Tire Claim Department at 780.417.5486 or email at tireclaim@firstcanadian.ca.

Tire Repair

  1. Return the vehicle to your selling dealer or local repair centre to have the tire repaired. The puncture must be completely filled with a suitable vulcanizing material or rubber stem and a patch must be applied to the inner liner to prevent air loss. Do not have only a plug (stem), only a patch, or an outside-in tire repair / on-the-wheel repair, to repair a puncture.
  2. Present the dealer/repair centre a copy of your Tire & Rim certificate.
  3. Present the dealer a copy of the PTRP claim form.
  4. Complete the “Details of Incident” section and sign the claim form.
  5. The dealer/repair centre or the owner to submit a signed copy of the repair order for payment.

Maximum limit for tire repairs is $40.00 including taxes.

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AutoGuard

Protection if your vehicle has a dent or ding, or your upholstery needs a cut, tear, or burn repaired.

  1. Return your vehicle to your selling dealer or authorized service facility.
  2. Present the dealer with a copy of your Service Agreement.
  3. If the service facility is not the selling dealer, provide them with a copy of the AutoGuard claim form.
  4. The service facility will be required to supply an estimate as well as pictures of the area being claimed for. Pictures, claim form and estimate are to be submitted to FCPP at autoguardclaim@firstcanadian.ca.
  5. FCPP will inform the service facility of claim status and upon review of claim submited based on the requested repair and coverage provided by the Service Agreement.

If you have any questions about the form or its application, please call our Auto Guard Claim Department at 780.417.4517 or email at autoguardclaim@firstcanadian.ca.

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