Culture
We welcome your feedback as a way to make sure we take care of our customers. If we’ve dropped the ball, we’ll put things right, and we’ll make sure we do things better next time.
We welcome your feedback as a way to make sure we take care of our customers. If we’ve dropped the ball, we’ll put things right, and we’ll make sure we do things better next time.
We want to be open and honest when accounting for our decisions and actions.
We will investigate your complaint thoroughly and fairly. Our decision will be based on the available facts and evidence, and it will be made objectively and fairly, without undue delay.
Sometimes we get it wrong. When we do, we will take steps to put things right in a fair and proportionate manner. Sometimes we will owe you an apology. And sometimes we must change our procedures, improve employee training, or revise an earlier decision.
If your concern has not been resolved with a phone call, please write a letter to us explaining your concern and how you would like us to resolve it. In order to help us address your concern quickly, please include any information and documentation you think is relevant. Our decision will be made based on the available facts and evidence.
WriteFirst Canadian Insurance Corporation
320 Sioux Road
Sherwood Park, AB T8A 3X6
ATTENTION: Complaints Administration
Your complaint will be forwarded to the appropriate manager, who will review the issue and respond promptly in writing.
If you are dissatisfied with the response, please Contact the Complaints Ombudsman.
If your concern has not been resolved by writing us, please contact First Canadian’s Complaints Ombudsman. The Complaints Ombudsman provides a fresh set of eyes to review your file, and will ensure every attempt has been made to reach a fair and equitable solution.
Email:ombudsman@firstcanadian.ca
Write:First Canadian Insurance Corporation
320 Sioux Road
Sherwood Park, AB T8A 3X6
ATTENTION: Complaints Ombudsman
Please send your request in writing, explaining your concern, the history of your complaint, and how you would like us to resolve it. The Complaints Ombudsman will respond in writing within 30 days.
For complaints relating to dealerships selling First Canadian products in Alberta, please contact the Insurance Council of Alberta.
Write:Insurance Council of Alberta
#600, 10104-103 Ave NW
Edmonton, AB T5J 0H8
Phone:1.800.461.3367
For complaints relating to dealerships selling First Canadian products in Manitoba, please contact the Insurance Council of Manitoba.
Write:Insurance Council of Manitoba
466-167 Lombard Avenue
Winnipeg, MB R3B 0T6
Phone:1.204.988.6800
For complaints relating to dealerships selling First Canadian products in Saskatchewan, please contact the Insurance Council of Saskatchewan.
Write:Insurance Council of Saskatchewan
310 – 2631 – 28th Avenue
Regina SK S4S 6X3
Phone:1.306.347.0862
If you are not satisfied with our complaint resolution process, assistance and information is available through the national Ombudservice for life and health insurance companies.
Write:OmbudService for Life and Health Insurance (OLHI)
401 Bay Street, PO Box 7
Toronto, Ontario M5H 2Y4
Website: www.olhi.ca
Phone:1.888.295.8112
If your concern has not been resolved with a phone call, please write a letter to us explaining your concern and how you would like us to resolve it. In order to help us address your concern quickly, please include any information and documentation you think is relevant. Our decision will be made based on the available facts and evidence.
Write:Millennium Insurance Corporation
320 Sioux Road
Sherwood Park, AB T8A 3X6
ATTENTION: Complaints Administration
Your complaint will be forwarded to the appropriate manager, who will review the issue and respond promptly in writing.
If you are dissatisfied with the response, please Contact the Complaints Ombudsman.
If your concern has not been resolved by writing us, please contact First Canadian’s Complaints Ombudsman. The Complaints Ombudsman provides a fresh set of eyes to review your file, and will ensure every attempt has been made to reach a fair and equitable solution.
Email:ombudsman@firstcanadian.ca
Write:Millennium Insurance Corporation
320 Sioux Road
Sherwood Park, AB T8A 3X6
ATTENTION: Complaints Ombudsman
Please send your request in writing, explaining your concern, the history of your complaint, and how you would like us to resolve it. The Complaints Ombudsman will respond in writing within 30 days.
For complaints relating to dealerships selling First Canadian products in Alberta, please contact the Insurance Council of Alberta.
Write:Insurance Council of Alberta
#600, 10104-103 Ave NW
Edmonton, AB T5J 0H8
Phone:1.800.461.3367
For complaints relating to dealerships selling First Canadian products in Manitoba, please contact the Insurance Council of Manitoba.
Write:Insurance Council of Manitoba
466-167 Lombard Avenue
Winnipeg, MB R3B 0T6
Phone:1.204.988.6800
For complaints relating to dealerships selling First Canadian products in Saskatchewan, please contact the Insurance Council of Saskatchewan.
Write:Insurance Council of Saskatchewan
310 – 2631 – 28th Avenue
Regina SK S4S 6X3
Phone:1.306.347.0862
If you are not satisfied with our complaint resolution process, assistance and information is available through the national Ombudservice for life and health insurance companies.
Write:General Insurance OmbudService (GIO)
10 Milner Business Court, Suite 701
Toronto, Ontario M1B 3C6
Online:General Insurance OmbudService (GIO)
https://www.giocanada.org/complaint-form/
Phone:1.877.225.0446
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